Refund policy

General Store Policy

  • No refunds or exchanges. (EXCHANGE INFORMATION IS LISTED FURTHER BELOW)
  • No cancellations on already placed orders.
  • No switching or swapping of any items on orders already placed. This also, applies to orders which have not been shipped yet.
  • All Sale Items are Final Sale (Sale Items are clothing with prices ending in .00)
  • Please correctly enter your address and email during the checkout time and review for accuracy before submitting. Information entered incorrectly may not be in time to change, and you will be charged additional shipping charge to make the corrections.
  • We will not be able to answer emails about availability and restocks. Please join our email mailing list to be notified about restocking, etc.
  • Discount codes cannot be combined on any orders. Discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed.  If you experience a problem with a discount code, contact us before you place your order at  info@lilewis.com

Clothing Exchanges

  • Regular priced items may be exchanged for a store credit for use towards a future purchase. The store credit amount will be your total minus the shipping cost.  Exchanges must be authorized, via email, within 7 calendar days from the date of order delivery. Upon your exchange being authorized, you will have to submit tracking information for the returned item within 48 hours.
  • Returns for exchanges are accepted with our authorization only. Items sent without authorization will be refused.
  • For the safety of your return, please initiate an exchange with us, BEFORE sending anything back. We would like to be notified of the exchanges in case anything gets lost in the mail.  We will return all packages without prior initiated exchange request.  Please be sure to initiate any exchange notifications before mailing anything back.
  • Once the exchanged item is received; you will be issued a code to use your exchange credit towards another purchase. Exchanges will not be issued as a refund on any other orders.  Shipping charges on new orders using exchange codes will apply, as with any new order.
  • In the event you have any issues with an item of clothing or jewelry or would like to exchange an item of clothing or jewelry, contact us, Prior To Wearing and/or Altering Any Items, using the forms on the "Contact Us" page for help resolving any problems or issues, Within 7 Calendar Days Following Delivery. Any inquiries about exchanges or issues more than 7 calendar days after delivery will not be considered for exchange or remedy. There will be No Exceptions to this.
  • There will be no exceptions to any requests falling outside of the 7 calendar days period for exchange following delivery.
  • If you find any damages to any items received, please notify us with 7 DAYS OF THE DELIVERY DATE for a return authorization. Claims For Any Damage Must Be Made Within 7 Calendar Days Following Delivery Received. No resolution will be offered for any issues if you contact us outside of the required 7-day delivery period. Please check over your items upon receipt.
  • Please Include Your Order Number in Your Email Correspondence.
  • We will contact you to move forward with the exchange. If a return tracking number is not provided to us within 48 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored.  We will make necessary time adjustments for weekends and holidays.
  • Every exchange will have to be handled in the same manner. Please do not send items back without first contacting.
  • Exchanges will not be considered on any items which are received by us with any stains or damages, so we suggest you do not try on any items while wearing makeup or heavy amounts of deodorant.
  • Any discounts used at the time of purchase Do Not apply on clothing exchanges.
  • An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you and will be applied to your invoice.
  • If you would like to exchange clothing item(s), Within 7 Calendar Days of the date of delivery, the exchanged item will depend on availability.
  • Exchanges must be initiated via email.

Return Policy

  • Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
  • Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
  • Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
  • Li Lewis does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
  • Returned by Customer - It is best to contact support at info@lilewis.com  before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if it is partial. In these cases, a refund will not be possible.
  • Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
  1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Li Lewis reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.

    By completing a purchase with Li Lewis, you are agreeing to all our full return policies.

    For any questions, please send an email to info@lilewis.com.

    Right To Refuse Service

    We reserve the right to refuse service to anyone demonstrating inappropriate behavior on our site.